Refund Policy
for Website Services
At Newnormz (My Weekend Plan Sdn Bhd), we strive to deliver high-quality website services that meet our clients’ needs. However, if you are not fully satisfied, our refund policy is as follows:
Project Initiation Fee: Initial deposits are non-refundable once work has commenced. This fee covers the resources allocated and initial development setup.
Service Satisfaction: If you are dissatisfied with the work delivered, you must notify us in writing within 7 days of the milestone delivery. We will work to address and resolve any issues to your satisfaction.
Refund Eligibility: Refunds will be considered only if significant delays or failure to deliver agreed-upon milestones occur, and only after reasonable efforts to resolve the issues have been made.
No Refunds for Completed Projects: Once the website project is completed and delivered, no refunds will be provided.
Service Cancellation: If a project is canceled by the client, any work completed up to the cancellation date will be billed, and the client will be responsible for payment.
For any questions or concerns about our refund policy, please contact us at support@newnormz.com.my.
