AI chatbots have revolutionised the way businesses and individuals interact with their audiences. In 2024, they have become indispensable tools for customer service, lead generation, and personalised communication. From handling customer inquiries in real time to offering tailored recommendations, AI chatbots provide a seamless and engaging experience that saves time and resources.
In Malaysia’s diverse business landscape, leveraging AI chatbots ensures companies can effectively cater to a multicultural audience. Whether you are a small business owner, a corporate enterprise, or a startup, these intelligent tools can significantly enhance engagement. Let’s explore the 10 best AI chatbots of 2024, designed to help you maximise audience interaction and drive results.
10 Best AI Chatbots That You Should Consider
Table of Contents
1. ChatGPT
ChatGPT, developed by OpenAI, is a versatile AI chatbot that excels in natural language understanding. It can assist with creative writing, coding help, and general queries. ChatGPT is ideal for personal or professional use with a free basic plan and premium options. Its multi-domain knowledge and plugin integrations make it user-friendly and adaptable.
| Price | Free (basic) / $20+ |
| Key Features | – Natural language understanding – Code assistance – Multi-domain knowledge – Plugin integrations |
| Why Use It | Excellent for versatile queries, creative content generation, and as a coding assistant. |
| Example | Writing a blog post draft. |
| Website | https://openai.com/ |
2. Gemini
Gemini, powered by Google, combines contextual understanding with deep integrations into Google Workspace. It supports multitasking, streamlines workflows, and boosts productivity. Designed for professionals, Gemini makes handling emails, meetings, and tasks effortless. Its advanced AI ensures context-aware assistance, making it perfect for managing busy schedules.
| Price | TBD |
| Key Features | – Contextual understanding – Multi-tasking – Deep integration with Google Workspace |
| Why Use It | Ideal for professional productivity and streamlined workflows. |
| Example | Summarising emails in Gmail. |
| Website | https://gemini.google.com/app |
3. Microsoft Bing AI chatbot
Microsoft’s Bing AI Chatbot is a search-enhanced AI assistant embedded into Edge and Bing. It delivers fact-based answers, integrates with Microsoft apps, and generates images. Ideal for planning trips or finding quick information, it excels in web search and interactive engagement. Free to use, it’s a reliable tool for everyday queries and efficient browsing.
| Price | Free |
| Key Features | – Search-enhanced responses – Integrated into Edge and Bing – Image generation |
| Why Use It | Perfect for fact-based queries and enriched web searches. |
| Example | Planning a trip itinerary. |
| Website | https://copilot.microsoft.com/?toWww=1&redig=4EA8CE10BB3F41618EED7DABA672B38F&showconv=1 |
4. Lyro
Lyro is an AI chatbot tailored to automate customer service. It handles FAQs, multilingual conversations, and sentiment analysis to ensure seamless interactions. Businesses use Lyro to improve customer engagement and reduce response times. With Lyro, you can automate responses and ensure high-quality support for diverse customer needs, making it an asset for scaling operations.
| Price | Custom pricing |
| Key Features | – Customer service automation – Multilingual support – Sentiment analysis |
| Why Use It | Best for businesses looking to enhance customer service with AI-driven engagement. |
| Example | Handling FAQs for a retail website. |
| Website | https://help.tidio.com/hc/en-us |
5. Drift
Drift is a conversational AI platform focused on lead qualification and marketing. It integrates with CRM tools and personalises conversations to convert website visitors into leads. Perfect for B2B companies, Drift helps automate sales funnel tasks while enhancing customer engagement. Businesses can efficiently nurture leads and improve conversion rates with this advanced chatbot.
| Price | Custom pricing |
| Key Features | – Lead qualification – Conversational marketing – CRM integration |
| Why Use It | Excellent for B2B businesses aiming to improve sales funnel conversion rates through personalised conversations. |
| Example | Automating lead qualification on a landing page. |
| Website | https://www.salesloft.com/welcome-drift |
6. Ada
Ada is a no-code chatbot builder designed for customer service automation. With proactive messaging and omnichannel support, Ada helps businesses scale customer interactions. Its simple setup makes it ideal for managing inquiries across platforms. Ada reduces support workload, improves response speed, and delivers seamless experiences for growing businesses.
| Price | Custom pricing |
| Key Features | – No-code chatbot builder – Proactive messaging – Omnichannel support |
| Why Use It | Ideal for scaling businesses needing robust automation for customer interactions across platforms. |
| Example | Reducing call centre workload. |
| Website | https://www.ada.cx/ |
7. Jasper Chat
Jasper Chat specialises in AI-driven content generation for marketers and businesses. It helps create branded, SEO-friendly, and engaging content. Jasper’s customisation features ensure consistency with your brand voice. From ad copy to blog posts, Jasper is a go-to tool for quick, professional content creation that resonates with audiences.
| Price | $49+/month |
| Key Features | – AI-powered content generation – Brand voice customisation – SEO-friendly outputs |
| Why Use It | Great for marketers and businesses creating engaging content while maintaining consistency with brand guidelines. |
| Example | Generating ad copy for a social campaign. |
| Website | https://www.jasper.ai/chat |
8. ChatSpot
ChatSpot integrates seamlessly with HubSpot to automate CRM tasks and boost sales team productivity. It offers lead generation, data insights, and task automation within the HubSpot ecosystem. Ideal for sales and marketing professionals, ChatSpot simplifies complex processes and saves time by automating repetitive tasks.
| Price | Included in HubSpot |
| Key Features | – HubSpot integration – Lead generation – Data retrieval |
| Why Use It | Ideal for HubSpot users automating CRM tasks and improving sales team productivity. |
| Example | Extracting sales pipeline data. |
| Website | https://do2.chatspot.ai/ |
9. DialogFlow
DialogFlow, developed by Google, is an advanced NLP-powered chatbot platform for building custom solutions. It supports omnichannel communication and extensive API integrations, making it perfect for apps, websites, and IoT devices. Businesses use DialogFlow to create personalised, intuitive bots for customer engagement and support.
| Price | Custom pricing |
| Key Features | – Natural language processing – Omni-channel support – Extensive API support |
| Why Use It | Perfect for building complex and custom chatbot solutions for websites, apps, and IoT devices. |
| Example | Designing an AI-powered booking assistant. |
| Website | https://cloud.google.com/products/conversational-agents |
10. Customers.ai
Customers.ai combines conversational marketing with automated email and SMS replies to boost lead generation. It integrates AI-driven chatbots with digital marketing campaigns to enhance engagement and ad targeting. Perfect for businesses looking to grow their customer base, Customers.ai automates follow-ups and improves marketing efficiency.
| Price | $119+/month |
| Key Features | – Conversational marketing – Automated email/SMS replies – AI-driven ad targeting |
| Why Use It | Best for businesses combining chatbot engagement with digital marketing campaigns to boost lead acquisition. |
| Example | Automating customer follow-ups. |
| Website | https://customers.ai/ |
Conclusion
AI chatbots are no longer just futuristic tools but essential components of effective engagement strategies in 2024. These intelligent assistants cater to various industries, from e-commerce to education, by providing fast, accurate, and personalised communication. In NewNormz’s dynamic environment, where digital-first interactions dominate, businesses must adopt AI-driven solutions like chatbots to stay competitive.
With NewNormz’s expertise in social media marketing and website development services, companies can amplify their digital presence and maximise audience engagement. Whether you’re a business seeking to enhance customer support or an individual aiming to improve interaction, the right AI chatbot, combined with professional digital services, is your key to success.
Frequently Asked Questions
1. Are AI Chatbots Customizable?
Yes, most AI chatbots can be customised to align with specific brand messaging, industry needs, and target audience preferences.
2. Do AI Chatbots Replace Human Interaction?
AI chatbots complement human interaction by handling repetitive tasks, allowing human agents to focus on complex and high-value conversations.
3. Can AI Chatbots Gather User Data?
AI chatbots can collect valuable user insights, such as preferences and behaviour, to improve customer service and refine marketing strategies.
