WhatsApp marketing has emerged as a powerful tool for businesses in Malaysia to connect with customers directly, offering personalised engagement and rapid communication. In 2024, many businesses are turning to WhatsApp marketing agencies to help manage campaigns, drive conversions, and create tailored experiences that align with their brand. These agencies leverage WhatsApp’s massive user base and advanced features like broadcast lists, automated messages, and interactive chatbots to create a seamless and effective marketing strategy. With this approach, brands can nurture relationships with potential clients and strengthen customer loyalty, making WhatsApp marketing a key component of digital strategies.
In Malaysia, the rise of WhatsApp marketing agencies is driven by the need for instant communication and high engagement rates. These agencies specialise in crafting engaging messages that are compliant with data privacy regulations. Whether it’s through promotional campaigns, customer service interactions, or interactive product catalogues, WhatsApp marketing agencies help businesses reach a wider audience with more personalised communication. As the demand for efficient and direct marketing increases, Malaysia’s top WhatsApp marketing agencies are at the forefront, offering tailored solutions to help businesses thrive in an increasingly digital and mobile-first market. Here are the 8 best WhatsApp Marketing agencies in Malaysia for you to consider.
8 Best WhatsApp Marketing Agencies in Malaysia 2024
Table of Contents
1. Newnormz
Newnormz is a social media advertising agency that offers comprehensive WhatsApp marketing services that enable businesses to connect directly with their audience through personalised and engaging messages. Their expertise extends beyond WhatsApp to include social media marketing, SEO services, Google Ads, and email marketing, providing a full suite of digital solutions. By combining these strategies, Newnormz helps brands reach their target customers effectively, driving both engagement and conversions while optimising online visibility and presence across multiple platforms.
| Key Services | – Social Media Marketing – WhatsApp Marketing – SEO Services – Google Ads – Email Marketing |
| Contact | +60175882291 |
| support@newnormz.com.my | |
| Address | B-03-05 (West) Menara PJ8 23, Jalan Barat Seksyen 8 46200 Petaling Jaya, Selangor |
| Website | https://www.newnormz.com.my/ |
2. Xantec
Xantec is a digital marketing agency Malaysia that offers effective WhatsApp marketing services designed to help businesses engage directly with their customers through targeted and interactive messaging. In addition to its WhatsApp marketing expertise, Xantec provides various digital solutions, including mobile app development, web design, e-commerce, and search engine optimization (SEO). These services work together to enhance a brand’s online presence, optimise search rankings, and create user-friendly digital experiences, ensuring businesses can reach their audience effectively while driving growth and engagement across multiple platforms.
| Key Services | – WhatsApp Marketing Johor – Web Design – Ecommerce SEO – Search Engine Optimisation |
| Contact | +6073523651 |
| hello@xantec.com.my | |
| Address | 17-02, Jalan Austin Perdana 2/22, Taman Austin Perdana, 81100 Johor Bahru, Johor |
| Website | https://xantec.com.my/johor/ |
3. 360 Marketing
360 Marketing is a top marketing company in Malaysia that focuses on helping businesses connect with their customers more personally through their WhatsApp marketing services. They use interactive and customised messaging to engage users directly, making communication smoother and more effective. Alongside WhatsApp, they offer services like digital marketing, chatNow marketing, and SMS marketing, creating a well-rounded approach to customer outreach. By combining these tools, 360 Marketing ensures brands can reach their audience through multiple channels, building stronger relationships and increasing engagement, all while keeping things simple and efficient for businesses.
| Key Services | – Digital Marketing – ChatNow Marketing – WhatsApp Marketing – SMS Marketing |
| Contact | +601110272026 |
| enquiry@360marketing.my | |
| Address | ARC Residence Block A#33, 20, Jalan Sagu 36, Taman Daya, 81100 Johor Bahru, Johor |
| Website | https://360marketing.my/ |
4. Silver Mouse
Silver Mouse offers tailored WhatsApp marketing services, helping businesses connect with their customers through personalised and engaging messaging. In addition to WhatsApp marketing, they provide influencer marketing, search engine optimisation, and social media advertising services. This diverse range of digital marketing solutions enables businesses to increase their online visibility, leverage the power of influencers, and reach their target audience across multiple platforms. By combining these strategies, Silver Mouse ensures that brands can build strong customer connections, enhance brand awareness, and drive meaningful engagement.
| Key Services | – WhatsApp Marketing – Influencer Marketing – Search Engine Optimisation – Social Media Advertising |
| Contact | +60379323218 |
| hello@silvermouse.com.my | |
| Address | 5-6-2, Block 5, Level 6, VSQ, Jln Utara, Pjs 52, 46200 Petaling Jaya, Selangor |
| Website | https://www.silvermouse.com.my/ |
5. Infinity Plans
Infinity Plans is a marketing strategy agency that provides social media management services that can help businesses connect with their audience through personalised WhatsApp marketing, making customer interactions more engaging and direct. They also offer a variety of other services, including SMS marketing, social media campaigns, Google Ads, and SEO. By combining these strategies, Infinity Plans ensures that businesses can reach their target audience more effectively, boosting online visibility and fostering stronger customer relationships. Their approach allows brands to communicate across multiple platforms, helping them drive growth and keep their customers engaged more naturally and seamlessly.
| Key Services | – SMS Marketing – WA Marketing – Social Media Campaign – Google Ads & SEO |
| Contact | +60376627942 |
| hello@infinityplans.com.my | |
| Address | Infinity Tower, Jalan ss6/3, Kelana Jaya, 47301 Petaling Jaya, Selangor. |
| Website | https://infinityplans.com.my/ |
6. Yaeris
Yaeris is a paid social media agency that offers WhatsApp marketing services that help businesses engage directly with customers through customised and interactive messaging. In addition to WhatsApp marketing, Yaeris provides advanced solutions like A.I GPT ChatBot for automated customer interactions, SMS marketing for targeted messaging, and Telegram Blaster to reach wider audiences. By integrating these services, Yaeris ensures businesses can connect with their audience efficiently across multiple platforms, enhancing customer engagement and driving conversions with innovative, tech-driven strategies.
| Key Services | – WhatsApp Marketing – A.I GPT ChatBot – SMS Marketing – Telegram Blaster |
| Contact | +60196788636 |
| support@yaeris.com | |
| Address | 33-01, 33rd Floor, Menara Keck Seng, 203 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia. |
| Website | https://yaeris.com/ |
7. Webist Pro Sdn Bhd
Webist Pro Sdn Bhd is a social media marketing agency Malaysia that offers WhatsApp marketing services that help businesses engage customers directly with targeted and personalised messages. Alongside WhatsApp marketing, they provide a range of digital solutions, including social media marketing to boost brand presence, search engine optimisation to improve visibility, and multi-level marketing services to support business growth. Their message blasting solutions ensure that businesses can reach a large audience quickly and effectively. Together, these services enable Webist Pro to deliver a comprehensive marketing strategy, driving engagement and conversions across multiple platforms.
| Key Services | – Social Media Marketing – Search Engine Optimisation – Multi Level Marketing Service – Message Blasting Solutions |
| Contact | +60390781964 |
| hello@webist.com.my | |
| Address | Paragon, Suite 163E, Level 16, Hunza Tower Gurney, Jalan Kelawai, 10250 George Town, Penang |
| Website | https://www.webist.com.my/ |
8. SleekFlow
SleekFlow specialises in WhatsApp marketing, helping businesses effectively engage with their customers through tailored marketing and broadcast campaigns. Their services include click-to-WhatsApp ads that drive instant connections and coupon marketing to encourage purchases and boost customer loyalty. With a focus on efficiency, they also offer marketing automation, allowing businesses to streamline their communication and follow-up processes. By combining these innovative strategies, SleekFlow enables brands to enhance customer interactions, drive engagement, and maximise the impact of their marketing efforts across WhatsApp.
| Key Services | – Marketing & Broadcast Campaigns – Click to WhatsApp Ads – Coupon Marketing – Marketing Automation |
| Contact | +60392121090 |
| cs@sleekflow.io | |
| Address | Level 23A & 25, Naza Tower, Platinum Park, 10, Persiaran KLCC, Kuala Lumpur, 50088 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur |
| Website | https://sleekflow.io/ |
Conclusion
As WhatsApp marketing continues to gain traction in Malaysia, businesses increasingly recognise the value of collaborating with specialised agencies to enhance their customer engagement strategies. The eight agencies highlighted—Newnormz, Xantec, 360 Marketing, Silver Mouse, Infinity Plans, Yaeris, Webist Pro Sdn Bhd, and SleekFlow—offer a diverse range of services tailored to meet the unique needs of various businesses. From personalised messaging and marketing automation to advanced solutions like chatbots and multi-channel campaigns, these agencies provide comprehensive strategies that drive conversions and build long-lasting relationships with customers.
By leveraging these WhatsApp marketing agencies’ innovative tools and expertise, businesses can create targeted campaigns that resonate with their audience and significantly improve their online presence. As the digital landscape evolves, partnering with the right agency can empower brands to stay ahead of the competition, foster customer loyalty, and navigate the complexities of modern marketing. With effective communication and tailored strategies, these agencies are well-equipped to help businesses thrive in an increasingly digital and mobile-first environment.
1. What Is WhatsApp Marketing, And Why Is It Important For Businesses?
WhatsApp marketing involves using the WhatsApp platform to communicate directly with customers through personalised messages, promotional campaigns, and customer support. It’s important for businesses because it enables instant communication, enhances customer engagement, and allows targeted marketing efforts, ultimately driving conversions and building customer loyalty.
2. How Can WhatsApp Marketing Agencies Help My Business?
WhatsApp marketing agencies can assist your business by developing tailored marketing strategies that leverage the platform’s features. They can help create engaging content, manage campaigns, automate messaging, and analyse performance metrics to optimise your marketing efforts. This expertise can enhance your brand’s visibility and customer interaction.
3. What Types Of Services Do Whatsapp Marketing Agencies Typically Offer?
Most WhatsApp marketing agencies offer a variety of services, including personalised messaging, Marketing and broadcast Campaigns, click-to-WhatsApp ads, chatbots for automated responses, SMS Marketing, social media campaigns, and Search Engine Optimization. These services are designed to create a comprehensive marketing strategy that engages customers across multiple platforms.
4. How Do I Choose The Right Whatsapp Marketing Agency For My Business?
To choose the right WhatsApp marketing agency, consider factors such as their expertise, range of services, past client success stories, and understanding of your industry. It’s also important to assess their approach to customer service and communication. Scheduling consultations can help you gauge their capabilities and find an agency that aligns with your business goals.
